![]() Using the "Message" element, you can create a message of any type and add various blocks to it: text, video, gallery, buttons, user data request, and so on. To see which trigger starts your flow, click on the "Start." To make an element a start element, connect the desired element to the “Start.” Using the "Randomizer" element, you can diversify your chatbot's auto-replies or create an A/B test. You can choose the first element that launches your flow: "Message," "Filter," "Randomizer," "Action," and "API Request."įor example, using the "Filter" and "API Request" elements, you can check the subscriber's data and personalize your communication by starting your flow only for those users who have or do not have the requested data or branch your flow and send different messages. ![]() A well-designed bot will let users easily get a reply to their questions or place an order successfully by providing the necessary information.įormulate the bot’s tasks, divide its functions into sections, think of how you will connect the elements, and start creating your bot’s flow using our drag-and-drop builder. It’s important to think about the architecture and logic structure of your bot carefully. To disable this feature, go to your chatbot settings and select the "Disable bot suggestions when entered messages do not match a keyword" option. Learn more: How to Manage Chatbot Flow Triggers. You can also restrict the callback for a specific period of time. When the user clicks the button, the flow will launch. If the user enters part of a keyword linked to your command, your bot will suggest prompts such as a button with the name of your trigger. For example, you can use the words “Order," “Tickets," “Price," or “Delivery." ![]() You can add keywords - triggers, that your bot will react to and launch your flow.Ĭlick “Create a new trigger." Write your command using one or several words. This is a flow with one message element that will launch after a user unsubscribes using the /stop or /unsubscribe command. You can set up a cool-down interval for launching a flow between 1 minute and 24 hours - so your bot won’t launch a second time within the specified interval. You can add a message with information that a manager will contact them during business hours and reply to the user. The flow will launch in response to any user question that is outside your bot’s scenario, or by sending an image to a bot. Here, you can write a little about your bot and its features – how the bot can be useful, what information the bot can provide, how often the bot will send messages, and the content of those messages. after the user sends your business page a direct message. ![]() The flow starts after a user subscribes to your chatbot - i.e. Navigate to the “Bot Structure" tab and choose a trigger. By default, there are flows for "Welcome message," "Standard reply," and "Unsubscribe from bot." You can create your own new triggers to get more functionality.Ĭhoose your bot. ![]()
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